ib77 Privacy Policy: How We Handle Your Information
ib77 collects and uses your personal information only to operate your account, process wallet transactions through Nagad, Rocket and Upay, and keep your session secure. This policy explains exactly what we collect, why we collect it, and the choices you have over your own data — with access and eligibility subject to your local law and eligible regions.
Account data clarity
Nagad, Rocket, Upay wallet context
Your rights, plainly stated
Contact route included
POLICY POSTURE
What Information ib77 Collects and Why
When you open an account with ib77, we collect the details you provide directly — your name, contact information, and the credentials you use to sign in. When you fund your wallet or request a withdrawal through Nagad, Rocket or Upay, we record the transaction reference and amount as part of your account history. We do not store full mobile banking credentials on our servers; payment processing flows through the respective wallet provider's own infrastructure. Beyond the details you enter, our systems automatically log device type, browser version, IP address and session timestamps. We use this technical data to detect unusual access patterns and keep your account secure. We do not sell your personal information to third parties. We may share limited data with payment processors — Nagad, Rocket, Upay — strictly to complete a transaction you have initiated. In cases where applicable law or a lawful authority requires disclosure, we comply with that obligation and, where permitted, will let you know. Your data is retained only for as long as your account is active or as required by applicable law in eligible regions. Requests to review or correct stored data can be directed to our published support route. Any use of this platform is subject to your local law and the regions where ib77 operates.
Nagad
Transaction references tied to Nagad wallet activity are stored in your account history for reconciliation purposes only.
Rocket
Rocket payment records are logged at the transaction level; full banking credentials are never retained by ib77.
Upay
Upay transfers appear in your wallet ledger. You can review this ledger from the account section at any time.
SCOPE AND BOUNDARIES
Where This Policy Applies and What It Covers
This privacy policy applies to all interactions you have directly with ib77 — your account registration, wallet transactions, session activity and any communication you send to our support team. It does not extend to the data practices of third-party services you reach through external links, or to payment infrastructure operated independently by Nagad, Rocket or Upay. Understanding the boundary between what we control and what we do not is important when you make choices about your data. Always check the privacy terms of any external service separately.
Account Access
All data collected when you create, verify or sign in to your ib77 account falls within this policy, including login timestamps and device identifiers recorded during your session.
Wallet Transactions
Transaction references generated when you move funds through Nagad, Rocket or Upay are covered here. However, the wallet provider's own privacy terms govern how they handle data on their side.
Site Content Interactions
Browsing behaviour on ib77 pages — which game categories you open, how long a session runs — is covered by this policy and used only to improve the account experience.
Third-Party Services
External links, payment gateways and studio content from Bigtime Gaming, PG Soft, Spadegaming or CQ9 operate under their own data terms. ib77 is not responsible for data collected outside its own platform.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under This Policy
You have real, actionable choices over the data ib77 holds about you. The most direct route is your account settings page, where you can review the personal details currently stored and correct anything that is out of date. If you believe a transaction record in your wallet history is inaccurate, note the reference number and contact our support team with that detail — we will check it against the system log. For broader requests, such as asking what data we hold beyond what is visible in your account, or raising a concern about how your data has been used, you can reach us through the published support channel. We aim to respond to data queries as promptly as our support schedule allows. Closure of your account does not automatically erase all records; some data is retained for as long as applicable law or payment audit requirements in eligible regions demand. If you want to know exactly what is retained after closure, ask via support before you close. Eligibility for any of these actions depends on your local law and the region from which you access ib77.
Review Your Records
Open the account settings page to see the personal details and wallet history ib77 currently holds for your profile.
Correct Account Details
Update your name, contact details or registered mobile number directly in account settings, or ask support to correct a field you cannot edit yourself.
Raise a Data Question
Contact our support team with your account reference if you want to know what data is stored beyond your visible account page, or to question a specific record.
Request Further Support
For formal data requests or concerns about how your information has been used, use the published support route. Include your account ID so we can locate the right records quickly.
REACH OUR TEAM
How to Contact ib77 About This Policy
If you have a question that this policy does not answer clearly, or if you need to submit a data request, these are the contact routes we publish. Use the channel that suits how you normally access your account — on mobile or on desktop. Always include your account ID or registered mobile number so our team can locate your records without delay.
Live Chat Support
The live chat button is visible when you are signed in to your ib77 account. Use it to raise a privacy question or data correction request directly with the support team.
Email Support
Send a written data request to our published support email address. Include your account ID and a clear description of your request so it can be routed to the right team.
Account Help Centre
The help section inside your account lists published policy articles and routes for common data queries, including wallet transaction concerns linked to Nagad, Rocket or Upay.
DATA HANDLING STANDARDS
How ib77 Protects and Manages Your Data
Data protection at ib77 is built around four operational practices: limiting what we collect to what is genuinely needed, securing what we store, being clear about retention periods, and giving you a direct route to ask questions or request changes. These are not abstract commitments — each one has a practical counterpart in your account flow that you can check for yourself.
Cookie and Session Data
We use cookies to keep your session active and to remember your language and display settings. You can manage cookie preferences through your browser settings at any time without closing your account.
Account Security
Access to your ib77 account is protected by your login credentials. We log each sign-in attempt so that unusual access — from an unrecognised device or region — can be flagged and reviewed.
Data Retention
We keep your account data for as long as your account is open and for the period required by applicable law after closure. Wallet records tied to Nagad, Rocket or Upay are part of that retention scope.
Policy Change Notices
When this policy changes in a material way, we publish a notice in the account area. Continuing to use ib77 after a notice is posted means you have seen the update; contact support if you have questions.
PRIVACY QUESTIONS ANSWERED
Common Questions About the ib77 Privacy Policy
These are the data and privacy questions we hear most often from people who have opened an account or are considering doing so. If your question is not here, use the live chat or email route listed in the contact section above.
What personal data does ib77 collect when I open an account?
We collect the name, contact details and login credentials you provide at registration. We also log device and session data automatically. No more is collected than what is needed to run your account and process transactions through Nagad, Rocket or Upay.
Does ib77 share my data with anyone?
We share limited data only with payment processors — Nagad, Rocket, Upay — to complete transactions you initiate. We do not sell your personal information. Disclosure to authorities happens only when required by applicable law in eligible regions.
How can I see or correct the data ib77 holds about me?
Open your account settings page to review and update personal details. For records you cannot edit directly — such as historical wallet entries — contact our support team with your account ID and the specific record you want checked.
What happens to my data if I close my account?
Some data is retained after account closure for as long as applicable law or payment audit requirements demand. If you want to know exactly what is kept and for how long, ask via our published support email before you close your account.
Does ib77 use cookies and can I turn them off?
Yes, we use cookies to maintain your session and store display preferences. You can manage or block cookies through your browser settings. Note that disabling certain cookies may affect how your account session functions on mobile or desktop.
Who do I contact if I have a concern about how my data was used?
Use the live chat inside your signed-in account or send an email to our published support address. Include your account ID and a clear description of the concern. We will route it to the team responsible for data queries.
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